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Changes to Home Alarms service and RBC are here to help

Last updated: 15/12/2023

Rushcliffe Borough Council’s (RBC) Home Alarms service has started migrating from analogue to digital ready equipment and are here to help new and existing customers. 

The change is in preparation for the analogue to digital switchover where UK telephone companies will switch off analogue telephone services and replace with digital networks by December 2025.

New customers will automatically receive the digital ready equipment and the Council has started contacting existing customers to arrange the replacement of their existing Home Alarm unit with a brand new digital ready device.

The Home Alarms team will call existing customers directly to arrange an installation appointment but if residents wish to be migrated earlier, they can contact the team on 0115 981 9911.

Please remember to always be mindful of scams – the Council won’t ever request any financial details by telephone.

The Home Alarms service is the perfect peace of mind to help ensure that you, or your loved one, can reach help easily in a time of a medical or other emergency at home, all for just the cost of a cup of coffee each week.

It provides security, reassurance and independence for hundreds of people across the Borough and neighbouring areas.

A pendant is worn around the neck, or wrist, with a trigger that can be activated to call for help in the event of a medical or other emergency in the home.

RBC’s Cabinet Portfolio Holder for Planning and Housing Cllr Roger Upton said: “We have now started our replacement programme to safely transition our service users over to digital technology and aim to fully complete the migration by December 2025.

“The service provides a vital lifeline which allows residents to stay independent in their own home knowing that help is not more than a press of a button away.

“It has a remarkable 100% customer satisfaction rating for six consecutive years, and for 11 years it has achieved over 95% satisfaction.

“The Home Alarms service is accessible to residents living in Rushcliffe and other areas of the East Midlands with free demonstrations available.”

To find out more about the service visit the Council's Home Alarms webpage or email or call the Council’s friendly Housing Support Team on 0115 981 9911.