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Home Alarms Service given 100% satisfaction rating for eighth consecutive year

Last updated: 25/3/2024

Rushcliffe Borough Council’s Home Alarms Service has been given another remarkable 100 per cent customer satisfaction rating, the eighth consecutive year it has achieved the score.

Those who use the service fed back they were completely satisfied with the authority’s Housing Support administration team when they had the need to use the facility.

The alarms provide security, reassurance and independence for hundreds of people across Rushcliffe and neighbouring areas.

A pendant is worn on a neck cord or wrist with a trigger that can be pressed to call the authority in the instance of a medical or other emergency.

The Council’s Cabinet Portfolio Holder for Planning and Housing Cllr Roger Upton said: “A quite remarkable eighth year of our Home Alarms Service receiving this rating is thanks to this wonderful service that gives peace of mind to hundreds of residents across the Borough.

“This latest survey highlights that our team upholds an exceptional level of customer service and this is the 13th year we have secured a rating of more than 95 per cent.

“The alarms can provide a lifeline and provide many families with that extra comfort allowing residents to stay independent in their own home and knowing that help is no more than a press of a button away.”

Home Alarms are accessible to residents living in Rushcliffe and other areas of Nottinghamshire with free demonstrations available.

To find out more about the service, contact the Council’s Housing Support Team on 0115 981 9911 or visit or Home Alarms page.