Response 1807460

Response to request for information

Reference

1807460

Response date

19 July 2023

Request

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service 6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Response

1. What system do you use to take online payments from service users, and who supplies it? Civica
2. When did you start using this system? September 2017
3. When does the contract end for this system? September 2024
4. What is the annual cost of the system?

   Our overall contract with Civica included other items, The contract register has this at an Est total cost of £280k for the whole contract period. I have included the link to the procurement part of our website which contain the east midlands tenders link where RBC contracts are listed

   Rushcliffe - Procurement

5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service 6. How does the system integrate with the other elements of your online service delivery platform?

   The card payment element of the system is hosted by our third party provider on their network, The interface element of the system is on our local servers in house.