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Response 3932153

Response to request for information

Reference

3932153

Response date

30 March 2026

Request

This request relates to wheelie bins and other types of waste bin, box or bag and household waste and recycling collections within your local authority area. For the purposes of this request, “wheelie bin issues” means reports, complaints or service requests about bins or bags being left on the footway or pavement, obstructing pedestrian access, creating accessibility hazards, or similar obstruction concerns, including where the concern relates to disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids).

Please provide the following information:

  1. Policies and guidance on bins and obstructions. Please provide copies of any current policies, procedures, guidance, or staff instructions that relate to keeping pavements and footways clear on or around refuse and recycling collection days, including any specific instructions about the placement or return of wheelie bins and preventing obstructions.
  2. Operational responsibility. Is refuse and recycling collection carried out directly by the local authority or by an external contractor (or contractors)? If an external contractor is used, please provide the contractor name(s) and the start date of the current contract(s).
  3. Staff training on disability and accessibility. Please provide details of any training provided to refuse and recycling collection staff (including contractors) that relates to disability awareness, visual impairment awareness, or accessibility, including:
    • training/course title(s) and who provides them (internal or external)
    • the frequency of training (for example induction only, annual refresher)
    • copies of any training materials, slides, handouts, or guidance documents currently used.
  4. Volume of disability and obstruction related contacts. Please provide the number of reports, complaints, or service requests recorded by the council (or on its behalf) that relate specifically to wheelie bins, other bins or waste bags causing obstruction or accessibility issues for pedestrians, including disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids), for each of the following periods:
    • 1 January 2025 to 31 December 2025
    • 1 January 2024 to 31 December 2024.

Where records are categorised or searchable, please provide: the category label(s) used (for example obstruction, access, pavement blocked), and the search terms, tags, or filters you used to identify the relevant records. If you do not record a specific disability marker, please provide the number of wheelie bin reports that are categorised as obstruction, accessibility, pavement/footway blocked, or equivalent. If none of these categories exist, please provide the closest available proxy measure you hold (for example cases recorded under street obstruction where the narrative references a wheelie bin), and briefly describe what that proxy is.

  1. How the public can report bin issues. Please provide details of the methods currently available for members of the public to report bin issues (for example online form, telephone, email, webchat, in person), including:
    • the relevant contact points (for example the email address or web page title)
    • copies of any published guidance the council provides to the public on reporting these issues.
  2. Accessibility of reporting routes (information held). Please provide copies of any documents you hold that relate to the accessibility of the above reporting methods for disabled users, including blind and partially sighted people, such as accessibility statements, WCAG compliance information, audits, equality impact assessments, and any policy on reasonable adjustments or alternative formats for reporting.

If any information is held by a contractor on your behalf, please include it within the scope of this request. If you consider that any part of this request is unclear or may exceed the appropriate cost limit, please provide advice and assistance under Section 16 of the Act on how it can be refined so that information can be provided.

I would prefer to receive the information electronically. I look forward to your response within the statutory timeframe.

Response

  1. Policies and guidance on bins and obstructions. Please provide copies of any current policies, procedures, guidance, or staff instructions that relate to keeping pavements and footways clear on or around refuse and recycling collection days, including any specific instructions about the placement or return of wheelie bins and preventing obstructions.
  1. Operational responsibility. Is refuse and recycling collection carried out directly by the local authority or by an external contractor (or contractors)? If an external contractor is used, please provide the contractor name(s) and the start date of the current contract(s).
  • The service is provided in house with no use of contractors.
  1. Staff training on disability and accessibility. Please provide details of any training provided to refuse and recycling collection staff (including contractors) that relates to disability awareness, visual impairment awareness, or accessibility, including:
    • training/course title(s) and who provides them (internal or external)
    • the frequency of training (for example induction only, annual refresher)
    • copies of any training materials, slides, handouts, or guidance documents currently used.
  • No specific training in relation to this has been delivered - general customer care training is delivered on an ad hoc basis and maybe included in crew toolbox talks.
  1. Volume of disability and obstruction related contacts. Please provide the number of reports, complaints, or service requests recorded by the council (or on its behalf) that relate specifically to wheelie bins, other bins or waste bags causing obstruction or accessibility issues for pedestrians, including disabled people (for example blind or partially sighted people, wheelchair users, or people using mobility aids), for each of the following periods:
    • 1 January 2025 to 31 December 2025
    • 1 January 2024 to 31 December 2024.

Where records are categorised or searchable, please provide: the category label(s) used (for example obstruction, access, pavement blocked), and the search terms, tags, or filters you used to identify the relevant records. If you do not record a specific disability marker, please provide the number of wheelie bin reports that are categorised as obstruction, accessibility, pavement/footway blocked, or equivalent. If none of these categories exist, please provide the closest available proxy measure you hold (for example cases recorded under street obstruction where the narrative references a wheelie bin), and briefly describe what that proxy is.

  • This detail is not available
  1. How the public can report bin issues. Please provide details of the methods currently available for members of the public to report bin issues (for example online form, telephone, email, webchat, in person), including:
    • the relevant contact points (for example the email address or web page title)
    • copies of any published guidance the council provides to the public on reporting these issues.
  • There is an online report form on our website. Contact Details | Missed Bin | In addition to this a missed bin can be reported by telephone, email and in person details are on our website. Find and Contact Us - Rushcliffe Borough Council
  1. Accessibility of reporting routes (information held). Please provide copies of any documents you hold that relate to the accessibility of the above reporting methods for disabled users, including blind and partially sighted people, such as accessibility statements, WCAG compliance information, audits, equality impact assessments, and any policy on reasonable adjustments or alternative formats for reporting. 

If any information is held by a contractor on your behalf, please include it within the scope of this request. If you consider that any part of this request is unclear or may exceed the appropriate cost limit, please provide advice and assistance under Section 16 of the Act on how it can be refined so that information can be provided.

  • We have kept face to face customer service sites in line with the Digital, Technology and Customer Access Strategy 2025-2028 for instances such as this. Should digital or phone not be an option to report for residents, they can visit us in person to log any feedback, details as stated above.

 

FOI Responses Recycling and Waste - 2026