Response 4088539

Response to request for information

Reference

4088539

Response date

19 August 2026

Request

Contact Centre / Telephony

What contact centre or telephony system does the council currently use for resident-facing calls (e.g. the platform used by your customer contact centre)?

Who is the provider/supplier of this system?

How many agent seats/licences does the contact centre currently have?

When does the current contract for this system end?

Does the contract include an option to extend? If so, for how long, and until what date?

Response

What contact centre or telephony system does the council currently use for resident-facing calls (e.g. the platform used by your customer contact centre)?

Who is the provider/supplier of this system? Netcall

How many agent seats/licences does the contact centre currently have? 20

When does the current contract for this system end? 31 March 2028

Does the contract include an option to extend? If so, for how long, and until what date? Due to Local Government Review, Rushcliffe Borough Council will be split and merge into two new Councils on 1 April 2028.