Response 4073012
Response to request for information
Reference
4073012
Response date
27 July 2026
Request
I am writing to submit a Freedom of Information request regarding the council's current contact centre and telephony arrangements. I am not seeking any pricing or commercially sensitive information, only the administrative details set out below.
To keep this straightforward, I am asking only for a small number of administrative facts about the council's current contact centre and telephony arrangements. I am not requesting any pricing, contract values, commercial terms or contract documentation, only the supplier and the key dates, which are the kind of contract-award details routinely published under the Local Government Transparency Code 2015 and on Contracts Finder.
Please could you provide the following for the contract currently in place for your contact centre or customer contact platform and your corporate telephony. If these sit under separate contracts, please answer for each:
- The name of the current supplier or platform in use.
- The name of the organisation the contract was awarded to, if different from the platform provider
- The date the current contract was awarded or commenced.
- The current contract expiry date, and the date of any extension options.
- The procurement route or framework used.
If any of this is already published a link to the relevant entry would fully satisfy the request.
As I am not seeking contract values or any commercially sensitive detail, I hope this can be answered without difficulty. Should you consider any single element to engage an exemption or to exceed the cost limit, I would be grateful if you would treat that element as severable and provide the remaining information, in particular the contract expiry or renewal date, which is my priority, rather than declining the request as a whole.
Response
The information you have requested can be viewed on contracts register.