Response 3998345

Response to request for information

Reference

3998345

Response date

19 May 2026

Request

I am writing to request information under the Freedom of Information Act 2000 regarding your council's digital transformation initiatives. I would be grateful if you could answer the following questions, or send on to the correct person:- This freedom of information request is for communications, (print, post, and digital).
 
Unless otherwise stated, please provide figures covering the period 1 April 2025 to 31 March 2026.

1. Print and Postal Communications
   • The total number of letters sent by the authority.
   • Of these letters: Number sent via 1st class post and Number sent via 2nd class post
   • The number of letters printed and posted in house.
   • The number of letters sent via a hybrid mail service.
   • If hybrid mail is used:
     • The name of the hybrid mail provider.
     • The date the current arrangement was agreed.
     • The contract expiry date.
2. Digital Communication Portals
   • The number of digital communication portals currently operated by the authority.
   • The name of the digital portal provider.
   • For each digital portal:
     • The month and year it went live
     • The number of citizens registered
     • The approximate number of communications sent via the portal during the period.
   • The preferred framework used (if any) for procuring digital communication platforms.
3. Digital Transformation and Channel Mix
   • Please state whether the authority has an active digital transformation programme relating to citizen communications.
   • Whether the authority uses email as an outbound communication channel for residents.
4. Responsible Roles
   • The name of the Manager responsible for:
     • Print and post management
     • Parking services
     • Accounts payable
     • Digital transformation
   • For each role above, please provide a Specific email address where available.

If any of the information is already publicly available, please direct me to the relevant webpage. If any part of this request would exceed the appropriate cost limit, I would appreciate advice and assistance under section 16 of the Act on how the request may be refined.

Response

1. Print and Postal Communications
   • The total number of letters sent by the authority. 153,412
   • Of these letters: Number sent via 1st class post -1,350 and Number sent via 2nd class post - 152,062
   • The number of letters printed and posted in house. 27,012
   • The number of letters sent via a hybrid mail service. 126,400
   • If hybrid mail is used:
     • The name of the hybrid mail provider. Publisure & Nottinghamshire County Council
     • The date the current arrangement was agreed. July 2022
     • The contract expiry date. Not Applicable
2. Digital Communication Portals
   • The number of digital communication portals currently operated by the authority. 1
   • The name of the digital portal provider. Granicus
   • For each digital portal:
     • The month and year it went live November 2018
     • The number of citizens registered 5,887
     • The approximate number of communications sent via the portal during the period. 400
   • The preferred framework used (if any) for procuring digital communication platforms. In line with organisation procurement policies. 
3. Digital Transformation and Channel Mix
   • Please state whether the authority has an active digital transformation programme relating to citizen communications. No
   • Whether the authority uses email as an outbound communication channel for residents. No
4. Responsible Roles
   • The name of the Manager responsible for:
     • Print and post management Business Support Team Leader
     • Parking services Streetwise Manager 
     • Accounts payable Systems and Performance Officer – Finance
     • Digital transformation ICT Operations Manager 
   • For each role above, please provide a Specific email address where available. This would identify individuals. Their identity is personal information which we are not disclosing in accordance with section 40 Freedom Of Information Act.