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Response 1139988

Response to request for information

Reference

1139988

Response date

23 June 2023

Request

  • A list of all the different complaints the council has received over the past 12 months. It would be great for the file to contain as much information about the complaints as possible under the Information Act.
  • This would include - the compliant type, heading of the complaint, what the complaint was about and the date and month the complaint was filed.
  • Include an overview of the data, sharing:
    1. The total number of complaints in the past 12 months.
    2. The percentage of the complaints upheld.
    3. The complaint type with the highest amount of complaints.
    4. The complaint type with the lowest number of complaints

Response

Table

Complaints summary

Service Area

 Number of Complaints Subject of Complaint Resolved at Stage 1 or 2 Justified?
Growth and Economic Development 22
  • 9 x planning applications
  • 5 x delays / lack of communication
  • 2 x neighbouring businesses
  • 1 x enforcement policy
  • 1 x high hedge issue
  • 1 x staff conduct
  • 1 x data protection issue
  • 1 x house numbering policy
  • 1 x closure of retail outlet
  • 1 x stage 2; 5 x stage 1
  • 1 x stage 2; 4 x stage 1
  • 1 x stage 2; 1 x stage 1
  • stage 2
  • stage 2
  • stage 2
  • stage 1
  • stage 1
  • stage 1
  • 2 x yes; 7 x no
  • 5 x yes
  • 2 x no
  • yes
  • no
  • no
  • yes
  • no
  • no
Neighbourhoods 14
  • 6 x staff / enforcement issues
  • 5 x housing allocation / bidding issues
  • 1 x damage / loss of property
  • 1 x sports pitch booking
  • 1 x empty homes issue
  • 1 x stage 2; 5 x stage 1
  • 1 x stage 2; 4 x stage 1
  • stage 2
  • stage 1
  • stage 1
  • 4 x yes, 5 x no
  • 5 x no
  • no
  • yes
  • no
Finance and Corporate Services 14
  • 9 x council tax issue
  • 2 x benefit claim issue
  • 2 x staff issues
  • 1 x business rates
  • 4 x stage 2; 5 x stage 1
  • 1 x stage 2; 1 x stage 1
  • 2 x stage 1
  • stage 1
  • 4 x yes; 5 x no
  • 2 x no
  • 2 x no
  • no

Communication and Media