Response 1052127

Response to request for information

Reference

1052127

Response date

3 March 2023

Request

1. How many formal complaints have you received from citizens from 1 January 2022 to 31 December 2022 (inclusive)?

Here complaints are defined as any expression of dissatisfaction with the council’s services whether justified or not.

2. How many of the above formal complaints have been escalated to another stage?
3. If possible, how many formal complaints have you received from citizens from 1 January 2021 to 31 December 2021 (inclusive)?

4. How many of the above formal complaints have been escalated to another stage?

Response

Thank you for your freedom of information request received on February 28, please see our response below.

• Q1. 54
• Q2. 17
• Q3. 56
• Q4. 11