Response A1345951

Response to request for information

Reference

A1345951

Response date

22 November 2021

Request

Information request 1: 

• Do you have an app? 
• When was it launched? 
• How many people have downloaded the app since its launch? 
• How many reports have come through the app since its launch?

Information request 2: 

• Do you have a Chatbot? 
• Is it internal for staff or external for customers? 
• Which supplier did you go with or was it built in-house? 
• When was it released to the public? 
• How many conversations have taken place since launch?

Response

Information Request 1: The Council does not use Apps for its residence for access to council services.

Information Request 2: The Council does not use Chatbot technology however, we are looking into the potential benefits of its use.