Response A1344965

Response to request for information

Reference

A1344965

Response date

8 April 2021

Request

1. Do you use online forms for residents to complete using a web browser?
2. Approximately how many online forms do you have?
3. What 3rd party or in-house software do you use to develop your online forms. This may be different from the software used to publish your website.
4. How much did you pay in the most recent financial year for the use of it?
5. What 3rd party or in-house software do you use to publish your online form? This may be different from the software used to publish your website.
6. How much did you pay in the most recent financial year for the use of it?
7. Do you use in-house resources or third parties to develop your online forms?
8. When are your contracts for 3rd party forms development and/or forms publishing software due for renewal?
9. Do you carry out data analysis on your online forms? If so, what product do you use for the analysis?

Response

• Do you use online forms for residents to complete using a web browser?
  • Yes
• Approximately how many online forms do you have?
  • 100 - 30 ESB and 70 Forms Master
• What 3rd party or in-house software do you use to develop your online forms. This may be different from the software used to publish your website.
  • ESB from Meritec and Forms Master from Web Labs
• How much did you pay in the most recent financial year for the use of it?
  • ESB Meritec £12,750.00
  • Forms Master £3,000.00
• What 3rd party or in-house software do you use to publish your online form? This may be different from the software used to publish your website.
  • Same as above
• How much did you pay in the most recent financial year for the use of it?
  • See costs above
• Do you use in-house resources or third parties to develop your online forms?
  • In-house resources
• When are your contracts for 3rd party forms development and/or forms publishing software due for renewal?
  • ESB Meritec - May 2021
    
  • Forms Master - April 2022
    
• Do you carry out data analysis on your online forms? If so, what product do you use for the analysis?
  • Excel and Pentana.