Response 970913

Response to request for information

Reference

970913

Response date

11 November 2022

Request

1. What telephone system does the organisation use?
2. How many users use the telephone system?
3. Is the telephone system cloud based?
4. When will the organisation next review their telephony contracts?
5. Who is the main network provider the organisation uses for its mobile phones?
6. How many employees have a mobile phone supplied by the organisation?
7. What is the date that the organisation will next review its main mobile phone contract?
8. What Video Conferencing Solutions does the organisation use?
9. Does the organisation run webinars or online events?
10. Does the organisation provide "click to chat" functionality on its website?

Response

1. What telephone system does the organisation use?

   • Microsoft Team and NetCall Liberty Converse (Contact Centre)

2. How many users use the telephone system?

   • Approximately 300

3. Is the telephone system cloud based?

   • Yes

4. When will the organisation next review their telephony contracts?

   • September 2024 and October 2024

5. Who is the main network provider the organisation uses for its mobile phones?

   • Telefonica O2

6. How many employees have a mobile phone supplied by the organisation?

   • Approx. 113 smart phones and 7 basic voice only phones

7. What is the date that the organisation will next review its main mobile phone contract?

   • Under review now, aiming to direct award by March 2023

8. What Video Conferencing Solutions does the organisation use?

   • Microsoft Teams and Zoom

9. Does the organisation run webinars or online events?

   • No

10. Does the organisation provide "click to chat" functionality on its website?

    • No