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Find and Contact Us

Details of the various ways you can get in touch with Rushcliffe Borough Council.

Email us

You can contact the Council at customerservices@rushcliffe.gov.uk

We aim to reply to emails as soon as possible and not longer than 10 working days.

If you wish to contact a specific member of staff, Council email addresses have the format: initialsurname@rushcliffe.gov.uk.

Phone us

You can telephone the Council on 0115 981 9911 during opening hours. We aim to answer calls within 60 seconds but at busy times this may not be possible.

You can contact our advisors over the phone during the following hours:

  • Monday 8.30 am to 5 pm
  • Tuesday 8.30 am to 5 pm
  • Wednesday 8.30 am to 5 pm
  • Thursday 8.30 am to 5 pm
  • Friday 8.30 am to 4.30 pm

We have a 24 hour telephone payments hotline - 0115 914 8533.

You can use this to pay for council tax, business rates, hire of facilities, rental of home alarms, pest control treatments, waste collection and rents for business premises, septic tank and cesspool emptying.

We accept Visa Delta, Solo, Visa, Mastercard and Maestro.

In the event of an emergency such as flooding contact us on our emergency hotline - 0115 981 1143.

Visit us

Monday 9.00 am - 5 pm

Tuesday CLOSED

Wednesday CLOSED

Thursday 9.00 am - 5 pm

Friday 9.00 am - 4.30 pm

Address:

Rushcliffe Customer Contact Point
West Bridgford Library
Bridgford Road
West Bridgford
Nottingham
NG2 6AT

Please note, there is no letterbox at this address, all mail must be sent to Rushcliffe Arena, Rugby Road, West Bridgford, NG2 7YG.

For planning enquiries: A duty planner is available to answer enquiries over the phone during opening hours.

We aim to see customers within 10 minutes of arrival, but this may not be possible at busy times. Face to face meetings can be arranged by appointment where necessary. If advice is sought on a specific development proposal, a formal process is in place to provide pre-application advice, this is a chargeable service, with some exceptions.

Guidance and charges in respect of the pre-application advice service is available on the Pre-application advice webpage.

For housing enquiries: Housing advisors are available at the Rushcliffe Customer Service Centre for face to face housing enquiries during opening hours.

Visit one of our contact points

Cotgrave: Cotgrave Hub, Rivermead, Cotgrave, Nottingham NG12 3UQ. 

Mondays 8.30 am - 5 pm

Bingham: Bingham Health Centre on Newgate Street, NG13 8FD.

Thursdays 9.30 am - 5 pm

East Leake: East Leake Library, Gotham Road, LE12 6JG.

Wednesdays 9.00 am -12.30 pm

Should you have an urgent enquiry that requires a face-to-face meet at our Customer Service Centre in West Bridgford, please call 0115 981 9911.

Contact us by post

To contact Rushcliffe Borough Council, please use the following address:

Rushcliffe Borough Council
Rushcliffe Arena
Rugby Road
West Bridgford
NOTTINGHAM
NG2 7YG

We aim to reply to letters as soon as possible and not longer than 10 working days.

When you contact us, we ask you to:

  • Treat our staff with courtesy and respect.
  • Give us your views and suggestions to help us improve our services.
  • Give us the information we need to help you and let us know if it changes.

 

Customer Services