Find and Contact Us
Details of the various ways you can get in touch with Rushcliffe Borough Council.
- Email us
- Phone us
- Visit us at the Rushcliffe Customer Service Centre
- Visit us at one of our contact points
- Complete our online general enquiry form
- Contact us by post
- Meeting us at Rushcliffe Arena
You can contact our advisors over the phone during the following hours:
- Monday 8.30am to 5pm
- Tuesday 8.30am to 5pm
- Wednesday 8.30am to 5pm
- Thursday 8.30am to 5pm
- Friday 8.30am to 4.30pm
You can contact the Council at email@example.com
We aim to reply to emails as soon as possible and not longer than 10 working days.
If you wish to contact a specific member of staff, Council email addresses have the format: firstname.lastname@example.org.
You can telephone the Council on 0115 981 9911 during opening hours. We aim to answer calls within 40 seconds but at busy times this may not be possible.
We have a 24 hour telephone payments hotline - 0115 914 8533.
You can use this to pay for council tax, business rates, hire of facilities, rental of home alarms, pest control treatments, waste collection and rents for business premises, septic tank and cesspool emptying.
We accept Visa Delta, Solo, Visa, Mastercard and Maestro.
In the event of an emergency such as flooding contact us on our emergency hotline - 0115 981 1143
Mondays and Thursdays 8.30am-5pm, Fridays 8.30am-4.30pm.
Rushcliffe Customer Service Centre
Please note, there is no letterbox at this address, all mail must be sent to Rushcliffe Arena.
For planning enquiries: A duty planner is available to answer enquiries over the phone during opening hours.
We aim to see customers within 10 minutes of arrival, but this may not be possible at busy times. Face to face meetings can be arranged by appointment where necessary. If advice is sought on a specific development proposal, a formal process is in place to provide pre-application advice, this is a chargeable service, with some exceptions.
Guidance and charges in respect of the pre-application advice service is available on the Pre-application advice webpage.
For housing enquiries: Housing advisors are available at the Rushcliffe Customer Service Centre for face to face housing enquiries during opening hours.
Cotgrave: Cotgrave Hub, Rivermead, Cotgrave, Nottingham NG12 3UQ.
Bingham: Bingham Health Centre on Newgate Street, NG13 8FD.
East Leake: East Leake Library, Gotham Road, LE12 6JG.
Should you have an urgent enquiry that requires a face-to-face meet at our Customer Service Centre in West Bridgford, please call 0115 981 9911.
To contact Rushcliffe Borough Council, please use the following address:
Rushcliffe Borough Council
We aim to reply to letters as soon as possible and not longer than 10 working days.