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Response 892689

Response to request for information

Reference

892689

Response date

28 June 2022

Request

  1. How many Council Tax dwellings total is your Council(s) responsible for?  The total number of homes which fall under your council area?
  2. What is the total amount you spend on postage a year? This includes Post and Hybrid Mail.
  3. Which postal supplier do you use for sending physical post?
  4. Do you use franking machines or PPI envelopes in your post room? 
  5. If you use franking machines, who is the manufacturer of your franking machines?
  6. Do you currently use Hybrid mail to send letters? 
    • What percentage of your total postal volumes (question 1) are sent via hybrid mail ?
    • What is the name of your hybrid mail supplier 
    • What framework did you use to procure hybrid mail
    • When was the contract signed
    • What is the duration (Term) of the contract
  7. Do you currently use a Web Portal or App for some or all of your resident communications?
    • If Yes, Who is the supplier of your web portal or App technology
    • When did you first implement your web portal or App technology (Year/Month)
    • How many residents have registered to use your web portal or App
    • How many letters a year are currently being sent via your web portal or App? 
  8. Do you currently use Email to communicate with your residents?  Dashboard (rushcliffe.gov.uk)
    • If yes, Who supplies your email service?
    • How many emails do you send to residents a year? 
    • What is the cost of each email communication?
  9. Do you currently use SMS to communicate with your residents? 
    • If yes, who supplies your SMS service?
    • How many SMS do you send to residents a year?
    • What is the cost of each SMS communication?
  10. Who has responsibility for digital transformation in your organisation?
    • Name 
    • Email Address
  11. Who is responsible for your post room (i.e. who is your post room manager)?
    • Name 
    • Email Address
  12. Who is the Director of IT in your organisation?
    • Name 
    • Email Address
  13. Who is the procurement manager responsible for print and post solutions in your organisation?
    • Name 
    • Email Address

Response

  1. How many Council Tax dwellings total is your Council(s) responsible for?  The total number of homes which fall under your council area? - 52761
  2. What is the total amount you spend on postage a year? This includes Post and Hybrid Mail. £133K
  3. Which postal supplier do you use for sending physical post? Royal Mail
  4. Do you use franking machines or PPI envelopes in your post room? No Franking Machine just use PPI envelopes
  5. If you use franking machines, who is the manufacturer of your franking machines? N/A
  6. Do you currently use Hybrid mail to send letters? Yes
    • What percentage of your total postal volumes (question 1) are sent via hybrid mail ? 85%
    • What is the name of your hybrid mail supplier Publisure
    • What framework did you use to procure hybrid mail Not known
    • When was the contract signed 2019
    • What is the duration (Term) of the contract 3 years (in the middle of renewing the contract)
  7. Do you currently use a Web Portal or App for some or all of your resident communications? Our MyAccount service is linked to our CRM where residents can create an account and view services online. We do not send communications to customers via this method. We also encourage residents to sign up to GovDelivery where we send weekly newsletters direct to their inbox
    • If Yes, Who is the supplier of your web portal or App technology MyAccount – Meritec, GovDelivery - Granicus
    • When did you first implement your web portal or App technology (Year/Month) MyAccount - June 2019 GovDelivery – January 2021
    • How many residents have registered to use your web portal or App 19000 registered for MyAccount, Govdelivery – approx. 2600
    • How many letters a year are currently being sent via your web portal or App? We do not send letters via MyAccount or GovDelivery
  8. Do you currently use Email to communicate with your residents? Different service areas may use email to respond to residents regarding enquiries within their area, residents can sign up to e-billing via the link below if they wish to view their council tax bill electronically. Dashboard (rushcliffe.gov.uk)
    • If yes, Who supplies your email service? Microsoft Outlook
    • How many emails do you send to residents a year? Not known
    • What is the cost of each email communication? Not known
  9. Do you currently use SMS to communicate with your residents? No
    • If yes, who supplies your SMS service?
    • How many SMS do you send to residents a year?
    • What is the cost of each SMS communication?
  10. Who has responsibility for digital transformation in your organisation?
  11. Who is responsible for your post room (i.e. who is your post room manager)?
  12. Who is the Director of IT in your organisation?
  13. Who is the procurement manager responsible for print and post solutions in your organisation?
    • Name We don’t have a procurement manager

FOI Responses Other - 2022