Response 4048323

Response to request for information

Reference

4048323

Response date

25 June 2026

Request

I am writing to you under the Freedom of Information Act 2000 (and the Freedom of Information (Scotland) Act 2002, where applicable) to request information regarding the software systems the council currently uses to manage its core back-office business functions.

For each of the following six business areas, please provide the details requested below:

1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury)
2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing)
3. Procurement and Sourcing (e.g., E-Procurement, Contract Management)
4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking)
5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation)
6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office)

For EACH of the six business areas listed above, please provide the following:

• System Name: (The name of the software)
• Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house")
• System Architecture: Please specify which of the following best describes the setup:
• Part of a full, integrated Enterprise Resource Planning (ERP) system.
• A standalone Commercial Off-The-Shelf (COTS) application.
• A bespoke, in-house developed solution.
• Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model?
• Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)?
• Whether the council plans to change the system in the future

Additional Note: If the council utilises a single, integrated ERP system to cover multiple business areas listed above, please state the name of the overarching ERP and confirm which specific modules are currently active.

If providing all the requested information exceeds the statutory cost limit under Section 12 of the Act, please prioritise providing the data for items 1 (Finance) and 2 (HR and Payroll).
I would prefer to receive this information in an electronic format, ideally as an Excel spreadsheet or a clearly formatted table.

Response

Thank you for your email dated 23 June 2026. Please find our responses below in bold font.

1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury) 
2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing) 
3. Procurement and Sourcing (e.g., E-Procurement, Contract Management) See attached
4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking) 
5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation) 
6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office) 

All of the above can be viewed on this spreadsheet.

Please also see our Contract Register which is available online. 

Whether the council plans to change the system in the future. In the context of Local Government Review, there are currently no definitive plans to replace any systems, but this will be reviewed as the process progresses.
Additional Note: If the council utilises a single, integrated ERP system (e.g., SAP, Oracle, Microsoft Dynamics) to cover multiple business areas listed above, please state the name of the overarching ERP and confirm which specific modules are currently active. Not Applicable