Skip to additional navigation Skip to content

Response 3993728

Response to request for information

Reference

3993728

Response date

27 April 2026

Request

Tools and Implementation

  1. Does your organization utilize any form of Artificial Intelligence or automated systems within its operations?
  2. If yes, please list specific tools, programs or platforms in use and identify which service areas they are deployed in. (E.g., social care, housing, customer services).
  3. Are any artificial intelligence tools being piloted, please provide brief details of its purpose, timeline and evaluation criteria if so.
  4. Do you have any AI tools specifically used for social care, housing services, bin routes or housing services?

Efficiency and Impact

  1. Has use of AI boosted efficiency within your organization?
  2. Has there been any formal or informal measurement of time saved, and efficiency gained because of artificial implementation? If so, please provide the findings.
  3. Can you identify specific areas where it has worked well?
  4. How much of the staff within your organization has access to AI tools?

Governance and Policy

  1. Do you have a formal AI strategy, policy or governance board in place? If so, please provide a copy or a link to it.
  2. Is a Data Protection Impact Assessment (DPIA) or any similar procedure required before any AI tool is deployed? 
  3. Has an Equality Impact Assessment been completed for any AI tools in use?
  4. Do you require human oversight for AI-assisted outputs or decisions? Please describe how this is enforced.
  5. Is there a designated individual or team responsible for AI oversight within your organization?

Ethics and Privacy

  1. How have ethical risks such as bias, or privacy been addressed in the usage of AI within your organization?
  2. How do you address risks of bias, particularly in services affecting vulnerable groups such as children, elderly residents, or benefit claimants?
  3. Are residents informed when AI has been involved within decisions or communications affecting them? If so, how?

Staff and Culture

  1. Has your organization provided training or guidance regarding the usage of AI tools?
  2. How have staff concerns around AI, such as job displacement been addressed?

Future Plans

  1. Are there any AI tools, pilots or strategies planned for the next 12-24 months? If yes, please provide detail.

Response

Tools and Implementation

  1. Does your organization utilize any form of Artificial Intelligence or automated systems within its operations? Yes
  2. If yes, please list specific tools, programs or platforms in use and identify which service areas they are deployed in. (E.g., social care, housing, customer services). Copilot
  3. Are any artificial intelligence tools being piloted, please provide brief details of its purpose, timeline and evaluation criteria if so. The version included in E5 licences is available to all users.
  4. Do you have any AI tools specifically used for social care, housing services, bin routes or housing services? Not applicable

Efficiency and Impact

  1. Has use of AI boosted efficiency within your organization? Not Applicable, no studies or time measurement have been done.
  2. Has there been any formal or informal measurement of time saved, and efficiency gained because of artificial implementation? If so, please provide the findings. Not Applicable
  3. Can you identify specific areas where it has worked well? Summarising and Minute taking in team meets has been the most popular
  4. How much of the staff within your organization has access to AI tools?  All users

Governance and Policy

  1. Do you have a formal AI strategy, policy or governance board in place? If so, please provide a copy or a link to it. Technology, Digital and Customer Access Strategy
  2. Is a Data Protection Impact Assessment (DPIA) or any similar procedure required before any AI tool is deployed? Yes
  3. Has an Equality Impact Assessment been completed for any AI tools in use? Not Applicable
  4. Do you require human oversight for AI-assisted outputs or decisions? Please describe how this is enforced. AI only used in summarise documents at the moment and should be checked over by the user
  5. Is there a designated individual or team responsible for AI oversight within your organization?  ICT and all users

Ethics and Privacy

  1. How have ethical risks such as bias, or privacy been addressed in the usage of AI within your organization? Bais – Not Applicable, privacy Only the approved 365 version of Copilot is used no web versions 
  2. How do you address risks of bias, particularly in services affecting vulnerable groups such as children, elderly residents, or benefit claimants? Not Applicable, AI does not make decisions.
  3. Are residents informed when AI has been involved within decisions or communications affecting them? If so, how? Not  applicable, AI does not make decisions 

Staff and Culture

  1. Has your organization provided training or guidance regarding the usage of AI tools? Yes, and use of external support as well for training 
  2. How have staff concerns around AI, such as job displacement been addressed? AI is there to assist staff not replace 
    Future Plans

Future Plans

  1. Are there any AI tools, pilots or strategies planned for the next 12-24 months? If yes, please provide detail. An AI Partner company is currently being sought.

FOI Responses ICT 2026