Response A1346381

Response to request for information

Response date

25 February 2021

Request

1. I would like you to provide me with the number of complaints made to the authority during 2020 and 2021 regarding non-compliance with flood risk planning conditions and any other flood-related issues (such as problems with drainage) at new domestic developments in the area. I would like you to segregate the complaints depending on the year in which they were made, and it would be useful if you could provide some detail about the nature of the complaint (whether the complaint was about flood defences, drainage etc.) By “new” domestic developments, I refer to any which began construction from 01/01/15 onwards, and by “flood-related issues” I mean any complaints relating to problems with flooding or problems with infrastructure likely to exacerbate or increase the risk of flooding such as poor drainage.
2. For context, I would also like you to supply me with the total sum of all complaints received about new domestic developments (again those beginning construction from 01/01/15) in the years 2020 and 2021 (again segregated by year) regardless of complaint type.
3. Finally, I would like you to provide information about how the council responded to each of the complaints regarding flooding as requested in part 1 of this request - for example, did a physical inspection take place, was the complaint dismissed etc. Details about the complaints requested in part 2 of my request will not be necessary. 

Response

1. I would like you to provide me with the number of complaints made to the authority during 2020 and 2021 regarding non-compliance with flood risk planning conditions and any other flood-related issues (such as problems with drainage) at new domestic developments in the area. I would like you to segregate the complaints depending on the year in which they were made, and it would be useful if you could provide some detail about the nature of the complaint (whether the complaint was about flood defences, drainage etc.) By “new” domestic developments, I refer to any which began construction from 01/01/15 onwards, and by “flood-related issues” I mean any complaints relating to problems with flooding or problems with infrastructure likely to exacerbate or increase the risk of flooding such as poor drainage.
   • 2020 - 0
   • 2021 - 3
2. For context, I would also like you to supply me with the total sum of all complaints received about new domestic developments (again those beginning construction from 01/01/15) in the years 2020 and 2021 (again segregated by year) regardless of complaint type.
   
   • 2020 - 0
   • 2021 - 3
3. Finally, I would like you to provide information about how the council responded to each of the complaints regarding flooding as requested in part 1 of this request - for example, did a physical inspection take place, was the complaint dismissed etc. Details about the complaints requested in part 2 of my request will not be necessary.
   
   • Officer visits
   • Explanation in complaint response
   • Planning permission negating the need for further complaint