Response A1345945

Response to request for information

Reference

A1345945

Response date

25 November 2021

Request

I would like a breakdown, please, of the total cost to the council over each of the last five financial years (2021/22; 2020/21; 2019/20; 2018/19; 2017/18) for the following

1. Recorded messages on the council's telephone services (including a brief description of what was recorded)
2. On-hold music used on the council's telephone services (including details of song names and artists)

Response

The council use built-in messages and non-popular hold music that is provided by our contact centre telephony solution. There are no additional costs associated with the messages or hold music we use.