Service Digital Improvement Officer
Salary: £37,743 - £40,113 per annum
Closing Date: Monday 25th August 2025
Interviews will take place week commencing: 8 September 2025
Full-time 37 hrs per week – some out-of-hours work required
Flexible Hybrid working available
Do you want to make a real difference to the lives of local people as well as making our business processes more efficient through the enhancement of our digital services? Join our innovative ICT team for a role that is rewarding, stretches your creativity and technical skills, and enables you to shape the future direction of our services.
We are seeking to recruit a forward-thinking ICT Services Digital Improvement Officer to help shape and implement the Council’s service based ICT strategy by providing project coordination, business analysis and improvement through the development of automation and artificial intelligence. You will assist with the day to day management and delivery of the ICT portfolio, providing professional advice and guidance for change, working on new projects, software’s and solutions.
You will be challenged in this role to deliver high quality digital and infrastructure projects with the opportunity to shape the future direction of the Council. It is essential that you are able to develop and maintain strong links between suppliers, internal customers, and other members of the ICT team, working to deliver digital transformation, efficiency gains and ensuring you met the needs of stakeholders through effective solutions. We want you to be analytical and proactive in identifying digital service improvements across the business and in issue management and resolution. Your ability to build positive relationships will be key, as will a ‘can-do’ attitude with the ability to self-learn in the development of new technical skills. It is essential that you are able to manage your own time and workload, demonstrating your experience of co-ordinating and delivering on multiple projects and communicating technical concepts in appropriate language for the training guides and procedure notes you will be expected to deliver.
Rushcliffe Borough Council is a modern, ambitious local authority keen to make the most of its assets providing high-quality services to more than 119,000 residents in a Borough made up of vibrant towns and stunning villages.
We are committed to a flexible working environment with the option of remote working on a hybrid basis. We support flexible working in line with the needs of the public that we serve and the business needs of the Council. We understand the importance of a work life balance to enjoy and maintain a healthy lifestyle. We believe that embracing flexibility is a smart way of working ensuring we can find and support the mix of talent and experience we need.
Our benefits package includes:
- reduced membership fees at our Rushcliffe managed leisure facilities;
- free car parking;
- hybrid-working opportunities;
- an opportunity to further your career with a high performing forward looking Authority with training to support CPD and personal development;
- Local Government pension scheme and the option of AVCs;
- Employee Assistance Program and Rushcliffe Rewards discounts platform;
- Generous annual leave entitlement starting on 26 days increasing in line with service to 35 days excluding bank holidays;
- Option to buy and sell annual leave
If you feel you have the qualities outlined in the above post then you can obtain further details and apply online by clicking on the links below which include an online application (with the option of uploading your CV), job description, person specification and an application pack with further details.
You can also request an application form by emailing jobs@rushcliffe.gov.uk
If you would like an informal discussion about the post, please contact
Matthew Doar on 0115 914 8214 or Will Fowler on 0115 9148264
Applying To Work For Rushcliffe Borough Council 2025
JD ICT Service Digital Improvement Officer