Response 3754131

Response to request for information

Reference

3754131

Response date

13 June 2025

Request

Over the last 10 years (since April 2015):

• How many complaints have been made to this authority against gyms?
• How many separate gyms have had complaints made against them?
• What was the nature of these complaints?
• What action was taken by the enforcement authority?
• How many formal notices were issued (enforcement, prohibition, etc)?
• How many gyms were fined?
• What was the value of each fine?
• Was there any further legal action taken and if so, how many instances and what was the outcome?
• How many visits to gyms have been made to check on H&S, Environmental Health or Food Hygiene issues, and how many visits of each type?
• What was the outcome of each of these visits?

Response

Environmental Health undertake inspections and deal with health and safety in non-local authority owned gyms, see the response below for the non-RBC venues.

• How many complaints have been made to this authority against gyms? 15
• How many separate gyms have had complaints made against them? 4
• What was the nature of these complaints? Hygiene and Safety complaints
• What action was taken by the enforcement authority? Informal action, e.g. graduated approach. 
• How many formal notices were issued (enforcement, prohibition, etc)? Not applicable
• How many gyms were fined? Not applicable
• What was the value of each fine? Not applicable
• Was there any further legal action taken and if so, how many instances and what was the outcome? Not applicable
• How many visits to gyms have been made to check on H&S, Environmental Health or Food Hygiene issues, and how many visits of each type?

  15 for the H&S complaints. 8 for Food Hygiene.

• What was the outcome of each of these visits? Informal action, e.g. graduated approach. 

The Health and Safety Executive conduct enforcement activity in Local Authority owned gyms.  I can confirm that in the last 10 years there has been no HSE visits to any of the Local Authority owned gyms. 

I can advise that relating to our own leisure centres in the last 7 years (Our retention policy is to delete data older than 7 years), the following number of complaints have been received.

• East Leake leisure centre 12 complaints
• Rushcliffe Arena 73 complaints
• Bingham Leisure centre 11 complaints
• Bingham Arena 35 complaints
• Cotgrave leisure centre 15 complaints
• Keyworth leisure centre 27 complaints

All were resolved internally.