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Response 3872949

Response to request for information

Reference

3872949

Response date

23 December 2025

Request

Please provide answers to the following:

  1.  AI Use in Operations

Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

  • If yes, please list the tools or systems in use and provide a brief description of their purpose (e.g., administrative support, triage, analytics, chatbot services, etc.).
  • If not, please state whether your organisation has explored or piloted any AI-based technologies in the past 3 years.
  1. AI for Decision-Making

Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

  • If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).
  • Please also confirm whether human oversight is applied.
  1. AI Chatbots and Customer Interaction

Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

  • If yes, please specify their purpose, whether they are AI-based, and when they were implemented.
  1. Policies and Governance

Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

  • If yes, please supply a copy or provide a link.
  • If not, please indicate whether such a policy is in development.
  1. Data Protection and Ethics

If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

  • Compliance with data protection and privacy obligations
  • Transparency for service users
  • Ethical or responsible use

(For example, DPIAs, algorithmic impact assessments, ethical guidelines—if applicable.)

  1. Trials, Pilots, or Future Plans

Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12–24 months?

  • If yes, please provide brief details of the purpose, timeline, and status of these initiatives.
  1. Staff Training and Awareness

Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

  • If yes, please describe the type of training or include documents if available.

Response

  1.  AI Use in Operations

Does your organisation currently use any form of Artificial Intelligence (AI) or automated systems in its operations?

  • Answer - We're in the early Stages of looking at a chatbot for our Websites. We also use Power Automate to populate live dashboards , We also trialling Copilot with a few users

  1. AI for Decision-Making

Does your organisation use AI or algorithmic systems to support or inform decision-making in any area (e.g., resource allocation, risk assessments, case prioritisation)?

  • If yes, please describe the type of decision-making supported and the nature of the AI’s role (e.g., advisory, automated assessment, automated decision).
    • Answer - We have a List of AI projects that need to be reviewed, as we did an innovation day in September, this will be looked at by A board that will weigh cost, risk and time benefits
  • Please also confirm whether human oversight is applied.
    • Answer - Yes, it will 
  1. AI Chatbots and Customer Interaction

Does your organisation currently use chatbots or virtual assistants—AI-driven or rules-based—to support public enquiries or internal staff functions?

  • Answer - Not yet in early discussion
  1. Policies and Governance

Does your organisation have any formal policy, strategy, or guidance relating to the use of Artificial Intelligence or automated decision-making?

  • Answer - We have an internal AI Policy for internal use only
  1. Data Protection and Ethics

If AI systems are used, what measures or frameworks does your organisation have in place to ensure:

  • Answer - No, not at this stage
  1. Trials, Pilots, or Future Plans

Has your organisation run any pilots, trials, or exploratory projects involving AI in the last 3 years, or does it plan to do so in the next 12–24 months?

  • Answer - We working with 3rd parties at the moment to explore options and an internal Chat bit for Staff to quiz the website is a Starting point
  1. Staff Training and Awareness

Does your organisation provide any training, guidance, or internal communications to staff relating to AI, its use, or its implications?

  • Answer - Staff session on AI usage

FOI Responses ICT 2025