Response 3868389

Response to request for information

Reference

3868389

Response date

17 December 2025

Request

What vendor(s) and application(s) / platform(s) are used for the following services:

• Contact Centre software: Converse 360, Zendesk, Webex etc
• Telephony platform: Microsoft Teams, 8x8 etc
• AI: Zoho, ICS,
• RPA: UIPath, Netcall
• Eform: Granicus, Firmstep, Jotform

Response

What vendor(s) and application(s) / platform(s) are used for the following services:

• Contact Centre software: ESB by Meritec
• Telephony platform: Microsoft Teams
• AI: Copilot
• RPA: Netcall
• Eform: ESB