Response 3813959
Response to request for information
Reference
3813959
Response date
23 September 2025
Request
- What ITSM solution (IT service management) are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc
- Running costs: Please provide the past 18 months (since April 2024) costs against the below line items.
Response
We use Halo as our ISTM tool.
The license is provided to our MSP Cutter group as part of the managed service contract.
We have a 5-year contract in place with Cutter, taking us to October 2028. The cost of this is £163,000 a year.