Response 3834593

Response to request for information

Reference

3834593

Response date

30 October 2025

Request

This request relates to employee physiotherapy services (including Occupational Health Physiotherapy) provided by the council to its staff.

Service Delivery Model
Does the Council currently deliver employee physiotherapy services (including Occupational Health Physiotherapy) in-house or through an externally commissioned provider?

Current Provider Details:
If the service is externally commissioned, please provide the name of the current provider and the duration of their contract (including start and end dates, and any extension options).

Referral and Triage Process:
How are employee referrals for physiotherapy triaged (e.g. direct line manager referral, occupational health, online form)?
Is triage completed internally or outsourced to the provider?
How many referrals in the last 12 months or last full year of MI?

Digital Systems / Case Management Tools:
Does the Council use any digital system or online portal for managing referrals, appointments, or management reporting (e.g. an online referral portal, HR case management system, or occupational health platform)?
If so, please specify the name of the system and whether it is operated by the provider or the Council.

Session Delivery:
What proportion of physiotherapy sessions are delivered:

• In person
• Via secure video call
• Via telephone consultation

Average Sessions Per Case:
On average, how many physiotherapy sessions are provided per employee (including assessment and follow-up appointments)?

Self-Managed vs Assisted Treatment Plans:
What proportion of cases result in self-managed treatment plans (e.g. exercise videos or online programmes) compared to assisted treatment (hands-on therapy)?

Performance and Reporting:
What Key Performance Indicators (KPIs) or management information are routinely collected to monitor physiotherapy service performance?
(e.g. referral turnaround times, attendance rates, discharge outcomes, employee satisfaction, etc.)

Price and Costing:
What is the current annual budget for occupational physiotherapy services and/or the average cost per physiotherapy session (including triage, assessment, and treatment)?

Optional / Educational Services:
Does the Council offer any additional musculoskeletal education, wellbeing sessions, or webinars (e.g. back care, posture, or early intervention workshops)?
If yes, are these delivered internally or by the provider?

Contractual and Procurement Details:
When is the current contract due to expire or be re-tendered?
If available, please provide the procurement reference number or link to the most recent tender notice.
Is there a planned tender for this service within the next 12 months?

Response

Service Delivery Model

• An external provider

Current Provider Details:

• Fit2Go - no fixed contract. Very infrequent use.

Referral and Triage Process:

How are employee referrals for physiotherapy triaged (e.g. direct line manager referral, occupational health, online form)?
Is triage completed internally or outsourced to the provider?

• As above

How many referrals in the last 12 months or last full year of MI?

• 4 referrals

Digital Systems / Case Management Tools:
Does the Council use any digital system or online portal for managing referrals, appointments, or management reporting (e.g. an online referral portal, HR case management system, or occupational health platform)?

• No

Session Delivery:
What proportion of physiotherapy sessions are delivered:

• In person - 100%
• Via secure video call - none
• Via telephone consultation - none

Average Sessions Per Case:
On average, how many physiotherapy sessions are provided per employee (including assessment and follow-up appointments)?

• Six

Self-Managed vs Assisted Treatment Plans:
What proportion of cases result in self-managed treatment plans (e.g. exercise videos or online programmes) compared to assisted treatment (hands-on therapy)?

• Not known - we do not receive this level of detail

Performance and Reporting:
What Key Performance Indicators (KPIs) or management information are routinely collected to monitor physiotherapy service performance?

• No formal KPIs in place

Price and Costing:
What is the current annual budget for occupational physiotherapy services and/or the average cost per physiotherapy session (including triage, assessment, and treatment)?

• No specific budget for physiotherapy as ad hoc. 
• Six sessions including triage and assessment - £288

Optional / Educational Services:
Does the Council offer any additional musculoskeletal education, wellbeing sessions, or webinars (e.g. back care, posture, or early intervention workshops)?

• Not applicable

Contractual and Procurement Details:
When is the current contract due to expire or be re-tendered?
If available, please provide the procurement reference number or link to the most recent tender notice.
Is there a planned tender for this service within the next 12 months?

• Possibly - currently looking at how we provide this service moving forward.