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Response 3855774

Response to request for information

Reference

3855774

Response date

19 December 2025

Request

Telephone System

  • What make is your telephone system?
  • How old is the telephone system you operate?
  • How many users do you have?
  • Is your telephone system cloud based or on premise?
  • Can your switchboard operators transfer external incoming calls to all users across your estate?
  • How many extensions does your telephone system have?

Telecoms Estate

  • How much do you spend annually on telecoms?
  • Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
  • How many analogue lines do you have?
  • How many ISDN2 Services do you have?
  • How many ISDN30 Services do you have?
  • How many mobiles do you have?
  • Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
  • What are the contact details for the person who looks after telecoms and the costs associated with these?

Microsoft

  • How much do you spend annually with Microsoft?
  • How often do you review licensing costs?

Response

Telephone System

  • What make is your telephone system? Netcall
  • How old is the telephone system you operate? 4 years old
  • How many users do you have? 16
  • Is your telephone system cloud based or on premise? Cloud
  • Can your switchboard operators transfer external incoming calls to all users across your estate? Yes
  • How many extensions does your telephone system have? 23

Telecoms Estate

  • How much do you spend annually on telecoms? £18,000
  • Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance? We pay upfront for 3500 a month Minutes / Sip traffic and Maintenance and contact centre 12,000 the other 6,000 in mobile and Data package
  • How many analogue lines do you have? None
  • How many ISDN2 Services do you have? Around 300
  • How many ISDN30 Services do you have? None
  • How many mobiles do you have? 124
  • Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done? All lines have been moved
  • What are the contact details for the person who looks after telecoms and the costs associated with these? Andrew Disney ADisney@rushcliffe.gov.uk

Microsoft

  • How much do you spend annually with Microsoft? £150,000
  • How often do you review licensing costs? Renewal is due June 2026, 3 years