Response 3716099

Response to request for information

Reference

3716099

Response date

22 April 2025

Request

Content Management Systems

• The name and version of your current primary Content Management System(s)
• The annual cost of licensing, maintenance, and support for each CMS
• The contract start and end dates for your CMS platform(s)
• The name of the supplier/vendor for each CMS
• The procurement framework used to purchase the CMS (if applicable)
• The total implementation cost of your current CMS solution
• Any planned procurement activities relating to CMS platforms in the next 24 months

Case Management Systems / Customer Relationship Management Systems

• The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
• The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
• The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
• The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
• The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
• The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
• Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months

Response

Content Management Systems

The name of the system is Meritec.

The annual cost of licensing, maintenance, and support is £14,175

The contract start and end dates are 30 May 2022 and 29 May 2025.

Regarding your questions on Customer Relationship Management Systems, the Council does not hold the requested information.