Response 3683346

Response to request for information

Reference

3683346

Response date

4 April 2025

Request

Could you please provide the following details:

1. The name(s) of the payment solution provider(s) your authority uses for:

• Online payments (e.g., websites to allow payment).
• In person payments (e.g., card machines at council offices or leisure centres).
• Telephone payments (e.g., automated or agent-assisted payments).
• Direct Debit processing.
• Any other payment processing solutions used within your authority.

2. Would you recommend these solutions based on your experience?
3. A relevant contact within your organisation who could discuss these solutions further.

Response

1. The name(s) of the payment solution provider(s) your authority uses for:

• Online payments (e.g., websites to allow payment). Civica
• In person payments (e.g., card machines at council offices or leisure centres). Not applicable
• Telephone payments (e.g., automated or agent-assisted payments). Civica ATP
• Direct Debit processing. BACS/DD Submitted via Bottomline PTX
• Any other payment processing solutions used within your authority. Allpay for Barcode payments at Post Office/Paypoints.

2. Would you recommend these solutions based on your experience? Due to the variety in requirements across authorities it would be hard to say whether this would be the right solutions for yourself.
3. A relevant contact within your organisation who could discuss these solutions further. Emma Galloway egalloway@rushcliffe.gov.uk