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Contact Customer Services

Details of the various ways you can get in touch with Rushcliffe Borough Council.

Visit us

The Rushcliffe Customer Services Centre is in West Bridgford Police Station on the corner of Rectory Road and Bridgford Road.


Rushcliffe Community Contact Centre
Rectory Road
West Bridgford

Map:  RCCC Location Map and Close up RCCC Map.

Open for face to face customers from 8.30am to 5pm, Monday to Friday, and from 9am to 1pm on the first Saturday of every month.

For planning enquiries: A duty planner is available at the Rushcliffe Community Contact Centre for face to face enquiries Monday to Friday from 9.30am - 4pm.

For housing enquiries: Housing advisors are available at the Rushcliffe Community Contact Centre for face to face housing enquiries Monday to Friday from 8.30am - 4.30pm.

Email us

You can contact the Council at

If you wish to contact a specific member of staff, Council email addresses have the format:

Call us

You can telephone the Council on 0115 981 9911. We are open for calls from 8.30am to 5pm, Monday to Friday.

We have a 24 hour telephone payments hotline - 0115 914 8533.

You use this for paying council tax, business rates, hire of facilities, rental of home alarms, pest control treatments, waste collection and rents for business premises, septic tank and cesspool emptying.

We accept Visa Delta, Solo, Visa, Mastercard and Maestro.

In the event of an emergency such as flooding contact us on our emergency hotline - 0115 981 1143

Visit one of our contact points

We have three contact points in Rushcliffe:

  • Cotgrave: Cotgrave Hub, Rivermead, Cotgrave, Nottingham NG12 3UQ. Monday - Friday 9am-5pm.
  • Bingham: Bingham Health Centre on Newgate Street, NG13 8FD. Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 9am-1pm.
  • East Leake contact point: Parish Council Office, Main Street LE12 6PF. Tuesday 9am-12.30pm.

Contact us by post

To contact Rushcliffe Borough Council, please use the following address:

Rushcliffe Borough Council
Rushcliffe Arena
Rugby Road
West Bridgford