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Universal Credit

Universal Credit is the main working-age benefit which the Department for Work and Pensions has been phasing in since October 2013. It combines the current means-tested support for adults of working age and children into one benefit. All current means-tested benefits and Tax Credits will be stopped including Housing Benefit. Universal Credit will replace the following benefits:-

  • Income Support
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment & Support Allowance (ESA)
  • Housing Benefit
  • Child Tax Credit
  • Working Tax Credit.

This went live in Rushcliffe on 15 February 2016 and only limited new claimants were eligible to claim Universal Credit - this service was switched off on 31 December 2017 by the Government to allow the focus to be switched to the full digital service.

From 17 October 2018, all postcodes in Rushcliffe moved to the full service and most new claimants will be eligible to claim Universal Credit for help with housing costs. There are some exceptions and for further information can be found be visiting:

If you are on a low income and require help with your Council Tax this is still provided by Rushcliffe Borough Council.

The Government has announced that work will commence between 2020 and 2023 to migrate current claims for Housing Benefit to Universal Credit. Further information will be provided in due course.

Getting help to apply for Universal Credit

The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the online application, through to support with your application before your first full payment.

It’s a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice. They can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call for free

0800 144 8 444 (England)

08000 241 220 (Wales)

Monday to Friday: 8am to 6pm

Webchat available

Monday to Friday: 8am to 6pm

Face to Face:

Parliament Street Jobcentre                

55-57 Upper Parliament Street                       

NG1 6AX                                                      

Monday to Friday: 9am to 5pm

Except Wednesday: 10am to 5pm 

Loxley House

Station Street


Monday to Friday: 9am to 5pm

Except Wednesday: 10am to 5pm

Bulwell Jobcentre

Sovereign House


Monday to Friday: 9am to 5pm

Except Wednesday: 10am to 5pm

Arnold Jobcentre

Civic Centre Arnot Hill Park


Monday, Tuesday, Thursday, Friday: 1pm to 5pm