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Operators

Private Hire Operators

As a result of legal advice Rushcliffe Borough Council will NO LONGER accept new applications for Private Hire Operators who have bases OUTSIDE of the Rushcliffe area.

To apply for a licence to become a private hire vehicle operator or to renew an operator's licence, please read our Hackney Carriage and Private Hire Licensing Policy.

Do I need another DBS check for my operators application?

If you are a licensed driver with Rushcliffe Borough Council we may use your current DBS check to assist with determining your application providing it is up to date. If you are not a driver you will be required to produce with your application form a Basic DBS check which you will be responsible for obtaining via www.disclosurescotland.co.uk

Will I need planning permission for my Operator’s licence?

Please contact our planning team, who will confirm if you need planning permission. The property you intend to use may require a 'change of use' through planning; depending on how many vehicles you intend to employ, the surrounding area's use (be it residential or commercial) and the use of signage and radio masts outside the property may affect a planning application.

Does my operating base have to be in the Borough?

The base for the operator's licence needs to be within the Borough.

As an operator, how should I run my business?

To operate you will be required to receive advanced  bookings and keep records. Our Hackney Carriage and Private Hire Licensing Policy document gives all details but we have also produced a quick guide you can find here.

Bookings records

Records kept by the Operator shall be kept in a suitable register, computer or in such a form as the Council shall approve. The following shall be entered for every booking:

a) The time and date of the booking

b) The name and if appropriate the address of the hirer

c) How the booking was made, e.g. phone/personal/on line

d) The time of pick up and full address

e) Pick up point if any

f) Destination

g) Licence/call sign of the vehicle and driver allocated

h) Time booking allocated to driver

These records shall be kept for not less than 2 years.                                                                         

In addition the Operator shall keep at his operating base records of the following information relating to vehicles operated by him.

a) Vehicle registration and licence number

b) Make and colour

c) Name of proprietor/owner

d) Name and addresses of all licensed drivers together with badge numbers

e) Retain a copy of vehicle and drivers licenses whilst working for them

f) Copies of all insurance certificates relating to vehicles used

Records for inspection

Other records to be kept at the operator's base (for inspection) include:

  • All employed vehicle licence and registration numbers
  • Make, colour, engine size and year of manufacture
  • All employed vehicles' insurance certificates and cover notes
  • Name and address of proprietor
  • Name and address of drivers for each vehicle and badge number
  • The paper licences of drivers and vehicles will be retained by the operator whilst they are working for them.

The above records must be able to be produced on request to any authorised officer of the Council for inspection.

Complaint Records

Each Operator shall keep records of all complaints made to him or his agent/staff relative to any aspect of the business. The records shall be contain:

a) Date and time of complaint

b) Name of complaint and contact details

c) Nature of complaint

d) Status of complaint, i.e. Non-urgent/ urgent

e) Action taken by Operator including if the Local Authority was informed

In addition Operators should ensure that all dispatch operators are aware of the complaints procedures and are trained accordingly in its use.

Application form

The application form for a Private Hire Operator can be found below

Licensing Fees

  • Current fee: £894, plus £113 per vehicle operated
  • Licence duration: 5 years

Public registers

You can view our public registers for taxis by clicking here.


Contact Us

Contact Us

Rushcliffe Borough Council
Licensing team