You are here :

Residents say no to cold callers with Nominated Neighbour Scheme

30 May 2019

Residents at a retirement complex are saying “no” to cold callers with a Nominated Neighbour Scheme that deters unexpected visitors to keep them safer within their own homes.

Rushcliffe Borough Council, Nottinghamshire County Council’s Trading Standards team, Nottinghamshire Police, Notts Fire and Rescue and local community volunteers from Neighbourhood Watch and Community Safety Groups visited 60 residents at a retirement complex at Walcote Drive in West Bridgford on May 22 to spread the message.

They received cards they can show to unknown callers at the door or post through their letter box to inform the stranger they do not wish to engage in conversation.

The warning advises the unidentified or unexpected caller to visit the Scheme Manager at the site as their Nominated Neighbour who will then ask the purpose of the visit and check for any identification.

If the caller is trying to sell items then they will be told that the residents do not buy at the door and asked to leave the complex.

Rushcliffe Borough Council’s Portfolio Holder for Environment and Safety Cllr Rob Inglis said: “Unknown callers can be unsettling to elderly or vulnerable residents in our communities.

“With this scheme when the card is shown to the caller it replaces any need for the occupant to enter into a conversation with that person and gives them peace of mind they do not need to engage.

“Nuisance, rogue and cold callers can target residents in this type of accommodation and as a council we are committed to working with partners to ensure all can feel safe  in their own homes when unknown individuals call.”

Councillor John Handley, Vice-Chairman of Nottinghamshire County Council’s Communities and Place Committee said: “This scheme will help to keep vulnerable residents safe and help them to feel secure in their own homes. It will ensure that they do not have to deal with unwanted callers, and they can be re-assured that someone is available to support them.

“The scheme will limit the opportunities for cold callers to attempt to persuade people to buy from them.”

Residents also received advice on how to spot potential postal and telephone scams.

Anyone can report a doorstep crime incident or obtain consumer advice by contacting the Citizens Advice Consumer Service on 0345 404 05 06 or by Textphone on 18001 03454 04 05 06.