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Residents give 100% satisfaction rating to Rushcliffe’s Home Alarms service

27 April 2018

Rushcliffe Borough Council’s Home Alarms Service has been given a remarkable 100 per cent customer satisfaction rating.

People across the borough who use the service fed back they were completely satisfied with the service’s Housing Support administration team when they had the need to use the facility.

The alarms provide peace of mind, security, reassurance and independence for hundreds of people across Rushcliffe who wear a pendant on a neck cord or wrist with a trigger that can be pressed to call the authority in the instance of a medical or other emergency.

Rushcliffe Borough Council’s Cabinet Member for Housing and Planning Cllr Roger Upton said: “This is a huge vote of confidence in the Council's Home Alarms Service from those users who responded to the survey

“It includes many people who are vulnerable and the direct link to a friendly helpful voice on the end of the phone in an emergency means such a lot to their confidence knowing someone will always respond. Our challenge now is to maintain these excellent standards.”

For a free demonstration or to find out more about the service, contact the Council’s Housing Support Team on 0115 981 9911 or visit

Cllr Roger Upton resize