Email address: customerservices@rushcliffe.gov.uk

(If you want to contact a member of staff and you know their name, our email format is initialsurname@rushcliffe.gov.uk).

Telephone our Customer Services Centre: 0115 981 9911.

Our Customer Services Centre is open for calls from 8am to 6pm, Monday to Friday, and open for visitors between 8.30am and 5pm, Monday to Friday. You do not need to make an appointment, but if you would like a guaranteed time to see us for help with benefits or council tax, please call 0115 981 9911. Appointments are available between 8.30am and 4pm.

Contact us online: our forms and payments page lists forms you can use to report problems to us and ask us questions.

Telephone our payments hotline: 0115 914 8533.

Use our payments hotline to pay your bills quickly and easily - 24 hours a day.

Postal address:
Rushcliffe Borough Council,
Civic Centre,
Pavilion Road,
West Bridgford,
Nottingham
NG2 5FE.

Fax number: 0115 945 5882.

DX (Document Exchange) number: 719907 West Bridgford.

We are now open at our new customer contact points throughout the borough.

Visit us in Cotgrave: Customer service advisors from Rushcliffe Borough Council are available to help you at the Police Contact Point, The Precinct, Cotgrave, Nottingham NG12 3JQ every Wednesday between 9am and 1pm.

Visit us in Bingham: Customer service advisors from Rushcliffe Borough Council are available to help you at the Town Council Offices on Church Street every Thursday between 9.30am and 1.30pm.

Visit us in East Leake: Customer service advisors from Rushcliffe Borough Council are available to help you at East Leake Police Station, Main Street on Tuesday every week from 9am to 1pm.

Visit us in Keyworth: Customer service advisors from Rushcliffe Borough Council are available to help you at the Nottinghamshire Police contact point in The Square every Friday between 9am and 1pm.

Visit us in Radcliffe-On-Trent: Customer service advisors from Rushcliffe Borough Council are available to help you at the Radcliffe-on-Trent police contact point, Health Centre Car Park, every Thursday between 10am and 2pm.

Visit us in Ruddington: Customer service advisors from Rushcliffe Borough Council are available to help you at the Ruddington police contact point, Kirk Lane every Tuesday between 1pm and 5pm.

Customer Service Standards

View our Customer Services Standards.