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Pay council tax

How to pay

Online payments

Pay your council tax online via our e-payments website.

Direct debit

Paying your bill monthly by direct debit is convenient, simple, safer and cheaper for us. You can either pay in monthly instalments or twice yearly.

If you pay in monthly instalments, you can pay on the 1st, 7th or 14th of the month. Either complete the online direct debit form or call the Rushcliffe Community Contact Centre with your bank details to hand. If you want to pay twice yearly, the money will be taken from your account on 7 April and 7 September. If you change your bank account details, let us know. If you want to cancel your direct debit, tell your bank, then contact us.

Credit or debit card

Pay by credit or debit card over the phone using our 24 hour payment hotline by ringing 0115 914 8533 or in person at the Rushcliffe Community Contact Centre, Rectory Road, West Bridgford, NG2 6BU. 

By post

Post your payment to the Civic Centre, Pavilion Road, West Bridgford, Nottingham NG2 5FE. Cheques or postal orders should be crossed and made payable to ‘Rushcliffe Borough Council’, quoting your billing number on the back. Please note that we cannot accept post dated cheques. Do not send cash through the post.

Cash payments

The Borough Council has gone cashless, so take your bill to any Post Office or Allpay outlet to make a payment using the barcode on your council tax bill.

Bank Details: The Council's sort code and account number are 40-35-19, 31256688. Please quote your billing number.

PAYMENT MUST BE RECEIVED BY THE DUE DATE OR YOU MAY LOSE YOUR RIGHT TO PAY BY INSTALMENTS

Help and Advice

Help and advice is available at Rushcliffe Community Contact Centre, Rectory Road, West Bridgford, NG2 6BN, Monday to Friday 8:30am-5pm and 9am-1pm first Saturday of each month. Telephone enquiries can be made on 0115 981 9911, Monday to Friday 8:30am-5pm.

See our contact us page for full contact information.

Council Tax Explanatory Notes

Appeals: You can appeal against the council tax if you consider that you are not liable to pay, for example; because you are not the resident or owner, because your property is exempt or that the council has made a mistake in calculating your bill, including any support awarded under our council tax reduction scheme. If you wish to appeal on any of these grounds you must first notify Revenues Services at Rushcliffe Borough Council, in writing, so that we have the opportunity to reconsider your case. If still dissatisfied, you have the right to appeal to an independent tribunal (Valuation Tribunal)

Discounts and Exemptions: There are a range of these available for people or properties meeting certain criteria. Call us on 0115 981 9911.

Valuation: Valuation is conducted by the Valuation Office Agency who place properties in to one of eight bands based on the estimated sale price on the 1 April 1991. Further information is available at www.voa.gov.uk or by calling 03000 501 501.

Council Tax Reduction: This was formerly known as council tax benefit and is available to people on low income. For more information go to our council tax reduction page or call us on 0115 9819911.

Changes in Circumstances: If your circumstances change in any way, for example if you move or you are no longer entitled to a discount, exemption or reduction you must inform us immediately. You could be liable for a penalty of £70 if you fail to tell the council, within 21 days, of any change that affects any discount or exemption shown on your bill.

Financial Information: Information is available online providing further information on council tax charges and detailing the spending requirements of the Council, County Council, Police & Crime Commissioner, Fire & Rescue Authority and some parish councils here. Paper copies are available on request.

Privacy Statement: The council is under a duty to protect public funds and is required under section 6 of the Audit Commission Act 1998 to participate in the National Fraud Initiative data matching exercise. Please be aware that data we hold regarding council tax and benefits will be used for cross-system and cross authority comparison purposes for the prevention and detection of fraud. We will also share information where we are allowed to by law, for example in respect of unfurnished vacant dwellings to assist in bringing them back into use.

Instalments

From 1 April 2013, council tax payers have the right to pay council tax over 12 monthly instalments. The default scheme remains at 10 instalments, but anyone can contact us to request payments by 12 instalments.


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